Instructions

Please arrive promptly at the entrance to the Christmas Grotto at the time of your session booking. Our team will need to scan your booking barcode to allow you into the event. Please ensure you can show a copy of your confirmation email on your smartphone or tablet. Alternatively, bring a printed copy of your booking confirmation email, including the barcode. If you are unable to do either of these, please bring your booking reference number to the event at the time of your session.

We can get extremely busy during November and December, so please give yourself plenty of time to arrive, park and make your way to the centre before entering the Grotto.

If you miss your allocated time, we can't guarantee that we will be able to provide a new time as our grotto does get very sold out.

Your own photography and filming are not permitted in Santa's Lounge, but are permitted everywhere else in the grotto - please be careful not to film children other than your own due to safeguarding reasons.

Food & drinks can be bought in the on-site restaurant.

Terms & Conditions