A request for a refund must be made a full 48 hours prior to your scheduled booking and the final decision is at the discretion of Webbs management. A refund request made after this time will not be processed. Any ticket refunds that are permitted will be processed within 5 working days. The ’My Account’ feature allows you to transfer your booking to another date or session yourself. In the unlikely event that you experience any difficulty doing this, please call 01527 860000. The latest booking time for each day is 08.00 am, no transfers can be made after this time. Please read the allergen information if applicable and contact us before booking if you need further advice information.